Step 1: 24 Hour Emergency Contact 

The restoration process begins when you or your insurance agent call us. SERVPRO of South Madison County is available 24 hours a day for water emergencies, large or small. No matter the day or time you need us, you will always be greeted by a live person when you call.  When you are dealing with water damage, immediate action is crucial. Even a delay of a few hours can greatly increase the severity of the water damage.  Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of South Madison County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

We Answer the Phone Ready to Help
Call Today - (256) 533-5335

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Madison County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment